Last Updated: 14 September 2025
Welcome to Estatevision Ltd (“we,” “our,” “us”). These Terms and Conditions (“Terms”) govern the use of our website and services, including bookings made through Airbnb, Booking.com, or directly with us. By accessing our website or making a booking, you agree to comply with and be bound by these Terms.
1. Definitions
- “Guest” – any individual who books or stays at our property.
- “Host” – Estatevision Ltd, the property owner or manager.
- “Property” – the accommodation offered through our listings.
- “Platform” – Airbnb, Booking.com, or any other third-party booking service we use.
2. Bookings
2.1 Guests may book via Airbnb, Booking.com, or directly with Estatevision Ltd through our official website or contact details.
2.2 Bookings made through Airbnb and Booking.com are subject to the additional terms and policies of those platforms.
2.3 Direct bookings with Estatevision Ltd are governed by these Terms in full.
2.4 A booking is only confirmed once payment has been received in full or as specified on the chosen platform.
2.5 The person making the booking must be at least 18 years of age and is responsible for the conduct of all guests.
3. Payments
3.1 Payments made via Airbnb and Booking.com are handled securely through those platforms.
3.2 Payments for direct bookings must be made using the payment methods specified at the time of booking.
3.3 Any taxes, cleaning fees, or service charges will be displayed at the time of booking.
3.4 Failure to make payment in accordance with the booking terms may result in cancellation.
4. Cancellations & Refunds
4.1 Airbnb and Booking.com reservations are subject to the cancellation policies listed on their platforms.
4.2 Direct bookings with Estatevision Ltd are subject to our Cancellation & Refund Policy, which is provided separately at the time of booking.
5. Guest Responsibilities
5.1 Guests must treat the Property, furnishings, and neighbours with respect.
5.2 Strictly no smoking inside the Property. A cleaning charge will apply if this rule is breached.
5.3 Strictly no parties, gatherings, or events. Breach of this rule may result in immediate termination of the stay without refund.
5.4 Pets are only allowed if explicitly stated in the listing.
5.5 Guests are responsible for any damage caused during their stay. Costs for repairs or replacements will be charged to the guest.
6. Check-In & Check-Out
6.1 Check-in and check-out times are specified in the booking confirmation.
6.2 Early check-in or late check-out requests must be approved in advance and may incur additional charges.
7. Liability
7.1 Estatevision Ltd accepts no liability for loss, theft, or damage to personal belongings brought onto the Property by guests or visitors. Guests are responsible for securing their own possessions.
7.2 Estatevision Ltd shall not be held responsible for accidents, injuries, or illnesses that occur during a guest’s stay.
7.3 Estatevision Ltd shall not be liable for any indirect or consequential losses, including loss of enjoyment, alternative accommodation costs, or travel expenses.
7.4 Guests are strongly advised to obtain suitable travel insurance to cover unforeseen events or cancellations, as Estatevision Ltd cannot accept liability for such circumstances.
8. Privacy & Data Protection
8.1 We comply with the UK Data Protection Act 2018 and UK GDPR.
8.2 Guest data is processed solely for booking, payment, and communication purposes.
8.3 Estatevision Ltd is registered with the Information Commissioner’s Office (ICO) under reference number ZB565471. For more details, please see our Privacy Policy.
9. House Rules
- No smoking inside the Property
- No parties, events, or gatherings
- Respect neighbours and quiet hours
- Only registered guests are permitted to stay overnight
- Adhere to check-in/check-out times
10. Force Majeure
Estatevision Ltd shall not be liable for failure to provide accommodation due to circumstances beyond our control, including but not limited to natural disasters, government restrictions, or pandemics.
11. Complaints & Dispute Resolution
11.1 Guests should first raise any complaints directly with Estatevision Ltd so we can attempt to resolve them promptly.
11.2 If a complaint cannot be resolved directly, guests may escalate it to the Property Redress Scheme, of which we are a member.
11.3 Estatevision Ltd is a member of the Property Redress Scheme (Membership No. PRS040558), which provides an independent complaints resolution service.
12. Governing Law
These Terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
13. Contact Information
For any questions or concerns, please contact:
Estatevision Ltd
Email: info@estatevision.co.uk
Phone: 00447830589488