Last Updated: 14 September 2025
This Privacy Policy explains how Estatevision Ltd (“we,” “our,” “us”) collects, uses, and protects personal data in connection with our accommodation services. We are committed to protecting your privacy and handling your data in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Data Controller
Estatevision Ltd is the data controller of your personal information.
- ICO Registration Reference: ZB565471
2. Information We Collect
- Full name and contact details (email address, phone number, postal address)
- Booking details, dates of stay, and payment information
- Identification documents where legally required
- Communication records (emails, messages, calls)
- Technical information when using our website (IP address, browser type, device, cookies)
3. How We Collect Data
- When you make a booking via Airbnb, Booking.com, or directly with us
- When you contact us by email, phone, or website form
- Through cookies and analytics on our website
4. How We Use Your Data
- Confirm and manage bookings
- Process payments
- Communicate booking confirmations, updates, and important information
- Comply with legal and regulatory obligations
- Improve our services and website
- Handle complaints, disputes, or claims
5. Legal Basis for Processing
- Contractual necessity – to provide accommodation services
- Legal obligation – to comply with tax, accounting, and safety requirements
- Legitimate interests – to manage our business effectively and improve services
- Consent – for optional activities such as marketing communications
6. Sharing Your Data
We may share personal data with:
- Booking platforms (Airbnb, Booking.com)
- Payment processors and financial institutions
- Professional advisers (accountants, legal representatives)
- Government authorities or regulators, where required by law
We will never sell personal data to third parties.
7. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy and to comply with legal, tax, and accounting obligations. Typically, booking records are retained for six years.
8. Data Security
We use appropriate technical and organisational measures to protect personal data from loss, misuse, or unauthorised access.
9. Your Rights
You have the right to:
- Request access to the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your personal data (where legally permissible)
- Object to or restrict certain processing activities
- Request data portability to another provider
- Withdraw consent at any time (where consent is the basis of processing)
To exercise your rights, please contact us at [Your Email Address].
10. Cookies
Our website may use cookies and similar technologies to improve user experience, support bookings, and analyse site traffic. You can manage cookie preferences in your browser settings.
11. Complaints
If you are unhappy with how we handle your personal data, you can contact us directly. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.
12. Contact Us
If you have any questions about this Privacy Policy or your personal data, please contact us at:
Estatevision Ltd
Email: info@estatevision.co.uk
Phone: 00447830589488