Last Updated: 14 September 2025
This policy applies to direct bookings made with Estatevision Ltd. If your booking was made via Airbnb or Booking.com, please refer to the cancellation policy provided on those platforms.
1. Standard Cancellations
- 14 days or more before check-in → Full refund (minus any processing/bank fees).
- 7–13 days before check-in → 50% refund.
- Less than 7 days before check-in → No refund.
2. No-Shows
Guests who do not arrive for their reservation without notice will not be entitled to a refund.
3. Early Departure
If a guest chooses to leave before the end of their stay, no refund will be provided for unused nights.
4. Extenuating Circumstances
In exceptional cases (e.g., government restrictions, serious illness, emergencies), we may consider a partial or full refund at our discretion. Supporting evidence may be required.
5. Refund Method
Refunds for direct bookings will be issued to the original payment method within 7–10 business days of confirmation.
6. Platform Bookings
Bookings made via Airbnb or Booking.com are subject to the cancellation and refund policies published on those platforms. Estatevision Ltd cannot override or amend platform-specific policies.